< MICE Portal feiert 15 - jähriges Bestehen
06. Mai 2015

Booking.com removing email addresses from customer data

Across our European markets, we’re noticing that Priceline’s Booking.com is implementing changes in the customer data that hotels are receiving.

In France in early April, an email was received by all hotels citing potential “threat posed by online criminals” as the reason to stop making customer emails available to hotels. The same has occurred in the Czech market this week and is sure to continue in all markets.

While it is obviously in everyone’s interest to enhance security online, the value of guest data to hotels is something that will take a big hit as this rolls out, requiring additional work by hotels to now capture that data from their guests, while booking of course can retain that data. Many hotels have already expressed frustration at the move and see no additional security advantage in it.

Read the full article by Des O'Mahony:

click here






Online Marketing, eCommerce & Distribution
28. Juni 2018
nhow Hotel, Berlin

09. - 11. August 2018
pentahotel Berlin-Köpenick

10. Hotelcamp
Barcamp für die Hotellerie
Oktober 2018

22. November 2018

HSMA 50 Jahrfeier
24. April 2020